Frequently Asked Questions
Shipping
How long does shipping take?
Domestic (US) orders typically ship within 3–5 business days. Delivery is 5–7 business days for standard shipping. Expedited options may be available at checkout.
Do you ship internationally?
Yes. International shipping is available to select countries. Rates and delivery times are calculated at checkout.
How are prints packaged?
Prints are shipped in rigid mailers or tubes to prevent damage. Framed pieces use additional protective packaging.
Do you offer local pickup?
Local pickup in Nantucket or Cape Cod may be arranged. Contact us before ordering to confirm.
Returns
What is your return policy?
Prints may be returned within 30 days in original condition for a refund or exchange. Custom commissions are final sale. See our full Returns policy for details.
How do I start a return?
Email us with your order details. We will provide a return label and instructions. Refunds are processed once the item is received.
Are commissions refundable?
Custom commissions are final sale. Deposits are non-refundable once work has begun. We work with you on approval sketches to ensure satisfaction before the final piece.
Care
How should I care for my print?
Keep prints away from direct sunlight and high humidity. Frame under UV-resistant glass when possible. Avoid touching the printed surface.
What paper are prints on?
We use archival, acid-free papers (e.g. cotton rag or premium matte) for giclée prints to ensure longevity.
Can I frame the print myself?
Yes. Standard sizes are chosen to fit common frames. We also offer framing options at checkout.
Licensing
Can I use the art for commercial purposes?
Prints are for personal use unless a license is purchased. For commercial or editorial licensing, please contact us.
Do you offer reproduction rights?
Reproduction and licensing are handled case by case. Contact us with your project details.
Orders
What payment methods do you accept?
We accept major credit cards and PayPal. For commissions, a deposit is required; balance is due before shipping.
When will I get a tracking number?
Tracking is sent by email once your order ships, usually within 3–5 business days.
Can I order a custom size?
Custom sizes may be available for select images. Contact us with your dimensions and we will confirm availability and pricing.
Commissions
How long does a commission take?
Typical timeline is 4–8 weeks from deposit to completion, depending on size and queue. We will give you an estimate when you inquire.
Do you work from photos?
Yes. We can work from your reference photos (e.g. your home, a favorite view) combined with our coastal style.
What is the deposit for a commission?
A 50% deposit is required to begin. The balance is due before shipping or pickup.
Do you ship commissioned originals?
Yes. Commissioned originals are packed and shipped with care. Insurance and tracking are included.
General
Where is the art made?
Work is created in our Nantucket-area studio. Prints are produced using archival processes.
Do you do wholesale or trade?
We work with select designers and retailers. Contact us with your business details.